Privacy Policy

Who we are

Boundary Access Systems (UK) Ltd is the data controller for personal information collected through this website and through direct enquiries. Registered office: Unit B, King Street, Broseley, Shropshire, England, TF12 5NA. Company number: 16489150.

Information we collect

We may collect your name, business name, email address, telephone number, site address, enquiry details, project information and any files, drawings or photographs you send to us. If Google Analytics is enabled and you accept analytics cookies, we may also collect website usage information such as pages visited, approximate location, device/browser information and visit events.

How we use your information

We use personal information to respond to enquiries, prepare quotations, arrange surveys, deliver services, manage accounts, keep business records, improve the website and comply with legal obligations. We do not sell personal information.

Lawful bases

We normally rely on legitimate interests to respond to business enquiries, manage customer relationships and improve our services; contract or steps before entering into a contract to provide quotations and deliver work; legal obligation for accounting, tax and compliance records; and consent where you choose to accept non-essential analytics cookies.

Website forms and email

Enquiries submitted through website forms or by email are sent to BAS and may be processed by WordPress form plugins and email delivery services used by the website, including Contact Form 7, WPForms Lite and WP Mail SMTP where active.

Analytics and cookies

Google Analytics will only be loaded if a Google Analytics Measurement ID is configured and you choose to accept analytics cookies. You can choose essential cookies only. You can also clear your browser storage or cookies to reset your choice.

Sharing information

We may share information with trusted suppliers, subcontractors, professional advisers, website hosts, email providers, security tools, analytics providers or other service providers where needed to operate the website, deliver services, protect the site or meet legal requirements.

International transfers

Some technology providers, including Google or email/service providers, may process information outside the UK. Where this happens, we expect appropriate safeguards to be used by those providers.

How long we keep information

General enquiries that do not become projects are normally kept only as long as needed to respond and follow up. Quotation, project and customer records may be kept for up to seven years for business, tax, insurance and legal reasons. Website analytics data is retained according to the settings in the analytics platform.

Your rights

You can ask to access, correct or delete your personal information, restrict or object to processing, or request portability where applicable. Where processing is based on consent, you can withdraw that consent.

Complaints

Please contact us first if you have a privacy concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Contact

For privacy requests, email sales@basukltd.co.uk or call 01952 861219.